Type of Information We Collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons which stated below only.

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Purpose of Data Processing

We collect such Non-personal and Personal Information and only use your data for our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use data for (targeted) marketing. If you share information with us and we use this information to contact us at a later time - other than at your request - we will ask for explicit permission. Your data will not be shared with third parties, except to meet accounting and other administrative obligations. These third parties are all bound by confidentiality on the basis of the agreement between them and us, or an oath, or legal obligation.

 

About Data Processing

Webhosting

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

Payment Processors

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We also use IDEAL, Paypal and Stripe as additional payment processors for EU customers. As a result, all information will remain confidential during transport and cannot be read by third parties.

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E-mail & Mailinglist

We use Mailchimp as a third party for sending of newsletters. Mailchimp will never use your name and e-mail address for its own purposes. At the bottom of every e-mail sent automatically via our website is the 'unsubscribe' link. If you click on this you will no longer receive e-mail from our website. Your personal data is stored securely by Maichimp. Mailchimp uses cookies and other internet technologies that provide insight into whether e-mails are opened and read. Mailchimp reserves the right to use your data to further improve the service and to share information with third parties in this context.

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Shipping

We use the service of myParcel  to carry out deliveries. Hence it is necessary that we share your name, address and residence details with MyParcel. MyParcel only uses this information for the purpose of executing deliveries. In the event that MyParcel engages subcontractors, MyParcel will also make your data available to these parties.

Automatically data collection Data that is automatically collected by our website is processed with the purpose of further improving our services. These data (for example your IP address, web browser and operating system) are not personal data.
 

Participation in Tax and Criminal Investigations

In the event of we are held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such case, we are obligatory to share this information, but we will oppose this within the possibilities that the law offers us.
 

Data Retention Period

We keep your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to forget. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to client profiles and documents after your assignment has been completed.

 

Cookies

We use cookies on this website. A cookie is a small text file that is sent to your computer during your visit to our website. The information stored therein can be sent back to our servers on a subsequent visit.

 

Cookies have two functions: to facilitate browsing on a website and to collect information. Consider, for example, saving the contents of your shopping cart, or the password of your account. When you visit the website again, the items are still in your shopping cart and you do not have to enter your password again.

 

Cookies do not record personal information or items that can be traced back to you as a person. Also, cookies (files on) cannot damage your computer. You can turn cookies on or off at  www.youronlinechoices.eu/nl  . You can also indicate which companies can and cannot record your surfing behavior.

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However, through our website, cookies are placed from the American company Google, as part of the “Analytics” service. We use this service to keep track of and receive reports on how visitors use the website. This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.

 

 

Customers Rights

To comply with Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. 

To prevent any misuse, we will only send copies and copies of your data to your e-mail address known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request to be forgotten, we administer anonymous data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems.

You have the right to file a complaint with the Dutch Data Protection Authority if you suspect that we are misusing your personal data.
 

Right of Inspection

You always have the right to view the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to the request within 30 days. If this request is granted, we will send you a copy of all data with an overview of the processors who have this data, stating the category under which we have stored this data to the e-mail address known to us.
 

Right of Rectification

You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to this request within 30 days. If the request is granted, we will send a confirmation to the e-mail address known to us that the data has been changed.
 

Right to Restriction for processing

You always have the right to limit the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to the request within 30 days. If this request is granted, we will send a confirmation to the e-mail address known to us that the data will no longer be processed until you cancel the restriction.
 

Right to Portability

You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to you by another party. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to the request within 30 days. If this request is granted, we will send copies or copies of all data that we have processed or that have been processed on our behalf by other processors or third parties to the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.
 

Right of Objection and Other Rights

In some cases you have the right to object to the processing of your personal data by or on behalf of K.O.I Kanpai. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have processed available and then permanently discontinue the processing.

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Consent withdrawal

If you don’t want us to process your data anymore, please contact us at info@koikanpai.com

 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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If you would like to: access, correct, amend or delete any personal information we have about you, please reach us at info@koikanpai.com